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  1. SEND service

    National Rail offers a wide range of accessibility services through its Passenger Assist program. This service enables passengers with disabilities or reduced mobility to book personalised assistance for boarding and alighting trains, handling luggage, and navigating stations—including help with ramps and lifts, where available. Assistance…

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  2. SEND service
    24/7 Helpline

    TfL offers extensive support for passengers with disabilities or accessibility needs, including a 24/7 helpline, the Passenger Assistance app, and "Turn up and go" services on Tube, Overground, and Elizabeth line stations. Specialised support includes travel mentoring, mobility aid recognition, and door-to-door Dial-a-Ride services  

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