Accessibility

Accessibility statement

This accessibility statement applies to Havering London Borough.

This website is administered by Havering Council and provided by Idox Software Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings

• zoom in up to 400% without the text spilling off the screen

• navigate most of the website using a keyboard or speech recognition software

• listen to most of the website using a screen reader (including the most recent versions NVDA)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• When a provider signs up for an account on the website to add and update details of their service the WYSIWYG (What You See Is What You Get) rich text editor boxes, in the form, are not fully accessible using only a keyboard. This limitation applies specifically to registered service providers. Members of the public form the largest group of people using this website and will not be affected by this limitation. Idox Software Ltd. uses a third-party plugin to provide this feature and are evaluating an alternative. There is currently no publishable timeline associated to this.

The rich text editor limitation is seen as a low impact limitation which applies specifically to registered service providers. Members of the public form the largest grouping of people using this website and will not be affected by this limitation.

A third-party plugin is used to provide this feature and an alternative is under evaluation.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please tell us: localoffer@havering.gov.uk 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to [insert one of the following: ‘the non-compliances’, ‘the exemptions’ or ‘the non-compliances and exemptions’] listed below:

• Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This fails WCAG 4.1.2: Name, role value. We are currently reviewing PDFs and other content on the website, and we aim to either fix these or replace them with accessible HTML pages by December 2024. Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This website was last tested on date against the WCAG 2.1 AA standard.

The test was carried out by Idox Software Ltd. The test was a combination of manual and automated tasks and using the Axe Accessibility Testing Tool.

Published date Last updated date