National Rail Accessible Train Travel and Facilities

National Rail offers a wide range of accessibility services through its Passenger Assist program. This service enables passengers with disabilities or reduced mobility to book personalised assistance for boarding and alighting trains, handling luggage, and navigating stations—including help with ramps and lifts, where available. Assistance can be arranged in advance via the Passenger Assist app, the National Rail website, or by phone, with bookings possible up to 2 hours before your journey. For added flexibility, a 'turn-up-and-go' option lets travellers request support at stations without pre-booking. Staff are trained to provide courteous, effective assistance, ensuring a safer and more comfortable travel experience for everyone.