Manchester City Council Sensory Team
The Sensory Team is a specialist team within Adult Social Care, providing support for people who are deaf, hard-of-hearing, visually impaired (whether partially sighted or blind) or who have a combined sensory loss.
Services offered: equipment assessments for either hearing loss or sight loss (or dual sensory loss); visual impairment rehabilitation assessments, mobility and/or daily living skills training for visually impaired people; and advice for welfare rights and benefits entitlements, and general information, guidance, advocacy or signposting in relation to other issues that people with sensory impairments may need support with, such as concessionary bus pass authorisation.
Referrals for services/assessments should be made via Manchester Contact Service on 0161 234 5001. Also accessible via RelayUK, or SignVideo for BSL users and mscreply@manchester.gov.uk. The team can be contacted for general enquiries by telephone on 0161 227 3901, or by email at sensory.team@manchester.gov.uk.
Who to contact
- Contact Position
- Sensory Duty Officer
- Telephone
- 0161 227 3901 0161 227 3901 MCC Adult Social Care Contact Centre 0161 234 5001 MCC Adult Social Care Contact Centre 0161 234 5001 MCC main switchboard 0161 234 5000 MCC main switchboard 0161 234 5000
-
sensory.team@manchester.gov.uk
- Website
- Support For People With Sensory Loss
- Scan to visit this website
- Parent Organisation
- Manchester City Council
Where to go
- Name
- Manchester City Council Sensory Team
- Address
-
Hulme District Office Third Floor
323 Stretford Road
Hulme
Manchester
- Postcode
-
M15 4UWView M15 4UW on a map
- Notes
Since staff are not always based in office. Please contact us via email or telephone first to arrange a one to one meeting at our office.
Costs
- Associated Cost
- No
Availability
- Age Ranges
- 18 and over
- Referral required
- Referral Details
Referrals from citizens or other agencies for assessments by the team should be made via the Manchester Contact Service:
- Telephone: 0161 234 5001
- RelayUK textphone relay service: 18001 0161 234 5001
- Email: socialcare@manchester.gov.uk
- Online referral form: Social Care for Adults Online Referral Form
- British Sign Language [BSL] users can make a referral in BSL directly through the directory in the SignVideo app, or by using the web directory at this link: SignVideo Directory
- going to Manchester City Council social care webpage (SignVideo Interpretation Service) and clicking on the link for SignVideo.
Internal referrals from other MCC teams should be done via Liquidlogic system, following guidance in manuals for Contact and Additional Referrals.
Disclaimer
The role of this directory is to provide information; it is your responsibility to make sure that services are appropriate and meet your needs.
Whilst every effort has been made to ensure the accuracy of the information provided in this directory, "we" (Manchester City Council) do not accept any responsibility or liability for any errors that have occurred or if the information provided is not up to date. "We" are also not responsible for the content of third party websites / emails listed in the information / records visible on this website.
It is recommended that you always check with providers that their service or organisation meets your requirements. We offer an impartial service and we cannot recommend or endorse any providers listed.
Background checks
Manchester City Council has not conducted background checks or other forms of due diligence (for example, Disclosure Barring Service checks and Safeguarding checks) against the providers listed on the Manchester Service Directory. Users are advised to undertake your own checks and verifications prior to engaging the services of any providers listed on the Manchester Service Directory.
For that reason it is important that you carry out your own independent checks and verifications and are entirely satisfied before acting on the basis of any information or other material supplied in the website.
For advice on how to make your own appropriate checks and verifications please read the checklist information below.
Checklist
Note that the following advice which is given as a guide only, is given without any liability. In some circumstances this advice may not be sufficient. Therefore where appropriate you may need to seek further independent expert advice.
Some of the organisations on the website are not required to be registered with regulatory bodies. Therefore it is important that you make sure that the service is safe and entirely suitable for your needs especially if it is related to children or vulnerable persons. Below are some of the things you need to look out for.
- Check that the staff have been appropriately vetted. For more information on this please visit DBS.gov.uk
- Check that the service has child protection procedures in place if they are directly involved with children.
- Check that the staff are qualified and trained in the specific area.
- Check that the service operates an anti-discriminatory practice.
- Check that the service protects children, young people and vulnerable adults where it is required to do so.
- Check that the service has a health and safety policy.
- Check that the service has a complaints procedure.
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