Accessibility Statement
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Accessibility statement
This accessibility statement applies to the Help and Support Manchester Directory.
This website is administered by Manchester Council and provided by Idox Software Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions NVDA)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Rich text editor boxes (aka WYSIWYG input fields) have features that cannot be operated using just a keyboard.
- Most older PDF documents are not fully accessible to screen reader software.
The rich text editor limitation is seen as a low impact limitation which applies specifically to registered service providers. Members of the public form the largest grouping of people using this website and will not be affected by this limitation.
A third-party plugin is used to provide this feature and an alternative is under evaluation.
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please tell us:
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance of the Rich text editor boxes (aka WYSIWYG input fields)
Preparation of this accessibility statement
This website was last tested on 20 June 2024 against the WCAG 2.1 AA standard.
The test was carried out by Idox Software Ltd. The test was a combination of manual and automated tasks and using the Axe Accessibility Testing Tool.
Published 20 June 2024
Last updated 20 June 2024