Carecalls
CareCalls helps you remember to do important things and checks that you are ok throughout the day, providing independence and peace of mind.
CareCalls works by delivering reminders and check-ins by phone call or text (SMS) throughout the day, whenever they are needed. Messages can be personalised to your exact needs and if you don't answer we can inform up to 3 people by text, phone or email to ensure you are ok.
Watch our new explainer video: CareCalls Explained
Features
- Available to the entire of the UK
- Available to anyone with a landline or mobile phone
- No installation or delivery required
- Pre-recorded reminders/check-ins can be recorded by family members, carers or CareCalls staff, different messages can be delivered at different times
- Easy to pause, edit or cancel services via our phone customer service or online dashboard
- Online dashboard shows carers which reminders/check-ins have been responded to
Services
One-off pre-recorded reminders | Free and unlimited usage
- Perfect for one-off appointments and arrangements e.g. doctor’s appointments
- Contacts someone once on a given date and time
- Delivers a personalised pre-recorded message reminder
- CareCalls can alert 1 person if there is no response
Repeat pre-recorded reminders/check-ins | 30 day free trial then £12/month
- Perfect for regular personal/household tasks or checking-in
- Can contact someone as many times as are needed each day, any time 24/7
- Delivers a personalised pre-recorded reminder/check-in
- CareCalls can alert up to 3 people if there is no response
New Live caller service | Starting at £122/month
- Delivered over the phone by a professional carer
- Perfect for in-depth check-ins and tackling loneliness
- As many calls as are needed each week.
Costs
Full/partial funding is available for eligible customers. All services include 30-day free trial. The full cost is only £12 per month (Inc VAT) all inclusive. Free on-time reminder service available.
Who we help
CareCalls has helped over 3000 people by delivering over 2 million calls. CareCalls can be used by anyone but many of our users have memory issues or are at risk in their homes due to falls or health emergencies. We can support those managing.
Who to contact
- Contact Name
- Contact Centre
- Telephone
- 0330 058 8244 0330 058 8244
-
support@carecalls.io
- Website
- Carecalls
- Scan to visit this website
Costs
- Associated Cost
- Yes
-
Table of Costs Description Cost type Unit price Cost unit Per month £12.00
Availability
- Referral Details
Main customer service hours
9.00 to 17.00 Monday to Sunday
Reduced availability customer service hours
17.00 to 21.00 Monday to Sunday
Service availability
24/7
Language support
Customer service and online dashboard in English. Reminders and check-ins can be delivered in any language.
Disclaimer
The role of this directory is to provide information; it is your responsibility to make sure that services are appropriate and meet your needs.
Whilst every effort has been made to ensure the accuracy of the information provided in this directory, "we" (Manchester City Council) do not accept any responsibility or liability for any errors that have occurred or if the information provided is not up to date. "We" are also not responsible for the content of third party websites / emails listed in the information / records visible on this website.
It is recommended that you always check with providers that their service or organisation meets your requirements. We offer an impartial service and we cannot recommend or endorse any providers listed.
Background checks
Manchester City Council has not conducted background checks or other forms of due diligence (for example, Disclosure Barring Service checks and Safeguarding checks) against the providers listed on the Manchester Service Directory. Users are advised to undertake your own checks and verifications prior to engaging the services of any providers listed on the Manchester Service Directory.
For that reason it is important that you carry out your own independent checks and verifications and are entirely satisfied before acting on the basis of any information or other material supplied in the website.
For advice on how to make your own appropriate checks and verifications please read the checklist information below.
Checklist
Note that the following advice which is given as a guide only, is given without any liability. In some circumstances this advice may not be sufficient. Therefore where appropriate you may need to seek further independent expert advice.
Some of the organisations on the website are not required to be registered with regulatory bodies. Therefore it is important that you make sure that the service is safe and entirely suitable for your needs especially if it is related to children or vulnerable persons. Below are some of the things you need to look out for.
- Check that the staff have been appropriately vetted. For more information on this please visit DBS.gov.uk
- Check that the service has child protection procedures in place if they are directly involved with children.
- Check that the staff are qualified and trained in the specific area.
- Check that the service operates an anti-discriminatory practice.
- Check that the service protects children, young people and vulnerable adults where it is required to do so.
- Check that the service has a health and safety policy.
- Check that the service has a complaints procedure.
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