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Northern Counties Housing Association Ltd

The Guinness Partnership  Logo

We describe ourselves as a customer service organisation because it’s our customers that we’re here for.

We operate in 125 local authority areas across England. Most of our homes are homes for rent at prices significantly lower than those charged in the private market. And on tenancy terms which offer far greater security. We also provide affordable home ownership options and homes that people can purchase outright on the open market, recognising that the shortage of housing in this country affects those seeking to buy a home too.

This range of housing meets a range of needs, and any profit we make on homes for outright sale helps us invest in and build more affordable homes.

Some of what we do is specifically for older people. This includes older people living in their own homes, as well as those living in specialised and Extra Care housing. We also support adults with learning and physical disabilities in our Supported Living services, and young people at our Sheffield Foyer. Our care and support services include personal care (from everyday needs to disability, dementia, or end of life support), domestic help, and companionship.

The range of housing and services we provide means our customer base is increasingly diverse. We must provide services in a way that responds to this – and we must provide the right homes and services – recognising that expectations are changing all the time, and the ways in which technology enables us to respond in 2023 are likely to be very different.

The work that housing associations do is important, and there is an extraordinary demand for our homes and services. We want to do as much as possible to meet that demand, and to be here for as many people as possible.

What we do - The Guinness Partnership

Who to contact

Telephone
0303 123 1890 0303 123 1890
E-mail
customerservice@guinness.org.uk
Website
The Guinness Partnership
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Where to go

Address
Auden Close
Clayton
Manchester
Postcode
M11 4WD
View M11 4WD on a map

Availability

Age Ranges
55+

Disclaimer

The role of this directory is to provide information; it is your responsibility to make sure that services are appropriate and meet your needs.

Whilst every effort has been made to ensure the accuracy of the information provided in this directory, "we" (Manchester City Council) do not accept any responsibility or liability for any errors that have occurred or if the information provided is not up to date. "We" are also not responsible for the content of third party websites / emails listed in the information / records visible on this website.

It is recommended that you always check with providers that their service or organisation meets your requirements. We offer an impartial service and we cannot recommend or endorse any providers listed.

Background checks

Manchester City Council has not conducted background checks or other forms of due diligence (for example, Disclosure Barring Service checks and Safeguarding checks) against the providers listed on the Manchester Service Directory. Users are advised to undertake your own checks and verifications prior to engaging the services of any providers listed on the Manchester Service Directory.

For that reason it is important that you carry out your own independent checks and verifications and are entirely satisfied before acting on the basis of any information or other material supplied in the website.

For advice on how to make your own appropriate checks and verifications please read the checklist information below.

Checklist

Note that the following advice which is given as a guide only, is given without any liability. In some circumstances this advice may not be sufficient. Therefore where appropriate you may need to seek further independent expert advice.

Some of the organisations on the website are not required to be registered with regulatory bodies. Therefore it is important that you make sure that the service is safe and entirely suitable for your needs especially if it is related to children or vulnerable persons. Below are some of the things you need to look out for.

  • Check that the staff have been appropriately vetted. For more information on this please visit DBS.gov.uk
  • Check that the service has child protection procedures in place if they are directly involved with children.
  • Check that the staff are qualified and trained in the specific area.
  • Check that the service operates an anti-discriminatory practice.
  • Check that the service protects children, young people and vulnerable adults where it is required to do so.
  • Check that the service has a health and safety policy.
  • Check that the service has a complaints procedure.

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